Terms and conditions

PFEIFER d.o.o., Prihova 21, 3331 Nazarje, Slovenija

Tax: SI 74077171

Contact: +386 3 839 00 91




With these general terms and conditions of sale for deliveries, the seller and the buyer agree on the obligations, rights and obligations of mutual cooperation. Unless otherwise agreed in writing, the following terms and conditions apply. The buyer’s business conditions are not binding on the seller, even if the seller has not explicitly rejected them.

Purchase of a voucher

Ordering on this online store means buying a voucher – the price is with VAT. The purchase of a voucher is considered a turnover – its value cannot be paid in cash. If the buyer is entitled to a VAT deduction, he must first contact the seller – and provide documents from the seller to prove this. In this case, the seller issues an invoice for a voucher without VAT. The voucher is destructible according to the validity stated on the voucher for the amount stated on the voucher for all the company’s products / services.

Orders and order confirmation

The basis for the buyer’s order is a coordinated offer by the buyer and the seller, a valid mutually agreed price and the seller’s documentation. All orders are forwarded to the seller in writing. Written form is considered if the order is sent by post, fax and e-mail. The buyer’s order must clearly and unambiguously define the service, the scope and desired delivery time, other requirements such as price, payment terms, delivery date are left to the seller. The seller is obliged to send the buyer a confirmation or. refusal of an order with defined conditions under which it is ready to accept the order.


All documentation (offers, written products) remains the property of the seller and must not be reproduced and transmitted to third parties without his or her written consent. The buyer receives a certain amount of copies of the products – as ordered and can use them for his own needs after payment. Any other use requires the written consent of the seller.


The delivery time is confirmed by the seller upon confirmation of the order and starts running when all conditions (payment, possible technical issues and reservations) are fulfilled. Any changes to the order that the buyer wants after confirming the order must be communicated to the seller in writing. In case of request for changes in the scope of services (characteristic, additional works) during the execution, which result in a change of deadlines and price, the seller sends to the buyer a new confirmation of the order with new sales conditions. The buyer is obliged, upon receipt of the seller’s notice in writing, to take over the product / service when it is provided, unless otherwise agreed. Any claims for damages are also not recognized. In case of delay of delivery for reasons beyond the seller’s control (war, strike, natural disasters, transport disruptions, delay of the seller’s supplier, etc.) and the reasons have been communicated in writing to the buyer, the delivery time is extended. The seller sends a new order confirmation with the delivery date.

In the event that the buyer withdraws from the transactions concluded under these general terms and conditions of sale, he is obliged to pay the seller a contractual penalty:

1-15 days after receiving the order 0% of the sale price of the goods,

Up to half of the delivery time 60% of the sale price of the goods,

After half the delivery time, 85% of the sale price of the goods.

Shipping and transportation

In case a specific copy of the documents is agreed in accordance with the service, they are delivered to the customer’s address by the postal service. In case of non-takeover, 60 days are available for pickup at the seller’s address.


Prices are interpreted as gross EXW Nazarje prices plus VAT. The price does not include customs, any duties, fees, special packaging and transport.

Terms of payment

Payment terms are defined on the order confirmation. In case of late payment by the Client, the Seller has the right to charge interest on late payment according to the valid legislation of the Republic of Slovenia from the date of the payment deadline.

Reservation of title

The seller asserts ownership of the delivered goods or performed service until the goods / service are fully paid – in which case copies of the final documents are not handed over to the buyer until the final payment is made. The seller has the right to request the return of goods / documents on which there is a property reservation in case the buyer fails to settle the obligation. In case of late payment by the buyer, the seller has the right to retain the goods, thus this does not constitute a withdrawal from the contract. The cost of storage is borne by the customer.

Complaint, warranty

The buyer is obliged to make a quantitative and qualitative acceptance immediately upon receipt of the goods or. performance of the service. Errors or defects the buyer is obliged to advertise to the seller in writing within eight (8) days. After the deadline, all complaints regarding these deficiencies are excluded. The Seller does not guarantee any damage that has not occurred directly on the delivered goods – service – documents, nor explicitly for the loss of profit.

Final provisions

Relationships not provided for in these terms are subject to the provisions of the Obligations Code. The court in Nazarje is competent for the settlement of disputes.